Control over time and money

Lizaro Casino: keeping your play inside your own limits

Gambling here starts at 18+, and every account at Lizaro Casino carries deposit limits, loss limits, session time reminders, a cooling-off period and self-exclusion.

Set a deposit limit

ALSI-410847, operating since 2012

Deciding where you stand

What should you know before your first deposit?

Useful when you want the key details in one place before opening your account settings.

Minimum age18+

LicenceAnjouan Offshore Finance Authority, ALSI-410847

Gambling Helpline Aotearoa0800 654 655

Limit and exclusion questions[email protected]

Wondering what you can change

Small settings, a calmer evening: what each tool does

Settles which controls you already have and how to switch each one on.

Cap what goes in

A deposit limit caps what you can put into the account over a period you choose. Switch it on before your first deposit, while the figure is still a decision rather than a repair.

Loss limits

A loss limit stops play once your net losses reach the ceiling you set. Turn it on when you want the worst night of a month to cost a number you already chose.

How long have I been here?

Session time reminders nudge you when a set stretch of play has passed, with the time you have spent in the account. Set one whenever play easily swallows a whole evening.

Take a pause first

A cooling-off period takes a break from play for a stretch you pick, without closing the account. Reach for it when stress or a run of losses is steering your decisions.

Self-exclusion from the account

Self-exclusion locks you out of your account at Lizaro Casino for a period you choose. Use it when a break needs to be firm, not a promise you can talk yourself out of.

Your own settings

How do you set a limit in your account?

Removes the worry that changing a limit means paperwork, a phone call or a closed account.

Sign in and open settings

Sign in with your email address and password, then open the settings area of your account. Check that your contact email is current, since changes are confirmed there.

Pick the ceiling you need

Pick deposit, loss or session time depending on what needs a ceiling. Money tools guard your balance; the session timer guards the hours you meant to spend.

The stretch it covers

Choose how long the limit should run and which figure or length of play suits your budget. Check the period carefully, because the setting applies to that stretch and not beyond it.

Your confirmation notice

Save the setting and look for the confirmation in your account before you play again. Switch on a second tool only if the first one leaves a gap you can name.

Short break and long exclusion

Set a cooling-off period. Ask live chat to set a cooling-off period and your account is locked for the break, whether that runs for hours or a few days. Nothing is lost and play resumes when the period ends.

Close your account access? Close access for up to two years by asking the support team, and the exclusion holds across every Lizaro Casino platform. The decision cannot be lifted early, so pick the length with that in mind.

Where does self-exclusion live? New Zealand has no national self-exclusion register, so your Lizaro Casino account is where the exclusion lives. Set it through support and the Gambling Helpline Aotearoa can talk it through with you.

Can someone under 18 play at all?

ID before withdrawal. Expect an age check at registration: only players aged 18+ can hold an account. Send photo ID, proof of address and a card image before your first withdrawal.

Lock the family devices. Install blocking software on the family computer and phone, then set the device itself to ask before any install. Keep the PIN with an adult so the filter stays on.

A calm first conversation. Talk about the play itself, not the person, and pick a calm moment after the game ends. Ring the Gambling Helpline Aotearoa yourself; it advises relatives too, day or night.

When play stops feeling like entertainment

Catching these signs early keeps a hobby from turning into strain. Give yourself a deposit limit or a pause before the next session, not after a loss, and the choice stays yours.

Read down the list and see whether any line sounds like your week.

Playing longer than you planned to
Chasing a loss with another deposit
Hiding your play from people close to you
Borrowing money to keep playing
Thinking about gambling through the working day
Feeling restless when you cannot play
Spending money set aside for bills

Confidential help nearby

Help that costs nothing

Lizaro Casino points you to free local services, so cost is never the reason you wait.

Gambling Helpline Aotearoa

Ring the Gambling Helpline Aotearoa at any hour, any day, free of charge. Players and relatives both get a confidential conversation, and you can text instead of calling. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Book free counselling with the Problem Gambling Foundation, which runs 18 clinics nationwide and offers peer and cultural support for players and their whanau. pgf.nz

Safer Gambling Aotearoa

Browse Safer Gambling Aotearoa, the Health New Zealand information site, for plain explanations of harm, practical tips and a finder for support close to home. safergambling.org.nz

Quick replies

Money caps, breaks and bans

These replies settle how caps, pauses and exclusions work inside your account.

Where do I go to change a limit once it is set?+

Head to the same limits section of your account where you first set it. The controls for deposits, losses and session time sit together there, so you edit the figure yourself without contacting support.

What does a short pause change, and when can I play again?+

A pause switches off your access for the stretch you choose, then the account opens again on its own once that stretch ends. Self-exclusion is the longer, firmer step, and it removes you from play across the casino's platforms.

Can I end a self-exclusion before the period I picked runs out?+

No. The exclusion runs for the whole stretch you chose, so pick a length you can live with before you confirm it. It is the firmest option in your account and it is meant to stay put.

My brother plays too much, so can the helpline talk to family?+

Yes. The Gambling Helpline Aotearoa takes calls from relatives as well as from players, and its line runs around the clock with a free text option too. You can also reach the Problem Gambling Foundation for counselling.

Why do I have to send ID before I can play?+

Play here starts at 18, so your age is confirmed before the account opens to you. That is why a photo ID is asked for, and why the check happens before any money moves.

Is the limits section the same on my phone?+

Yes. Your phone opens the same limits section as the desktop site, so deposit, loss and time controls are all within reach there. Sign in through the browser on the handset and go to your account.