Know the drill

Why would Lizaro Casino ask for my documents?

Every licensed casino has to confirm who you are, and at Lizaro Casino that check usually takes up to 27 hours.

Start my check

ALSI-410847, operating since 2012

Six lines

What should the check cover?

Straight facts, no small print: this is how the identity check runs at our casino.

Who checks

Lizaro Casino LLC

Legal basis

Anjouan Offshore Finance Authority, license ALSI-410847

Review time

27 hours

Deadline

Before the first withdrawal at the latest

Verification e-mail

[email protected]

Minimum age

18+

How it runs

A refused copy becomes an approved one

Use this once the request lands in your inbox and you want no second round.

The upload area

Open your account area and look for the verification section, where each document has its own upload slot. If a tab looks empty after you attach a file, refresh the page before sending it again.

Get every corner in

Take a colour photo of your photo ID with all four corners visible, no flash glare and nothing covering the details. Screenshots and cropped pictures are the usual reason a copy comes back.

With a pending withdrawal

Photograph a recent letter or statement with your full name, address and a visible date, then check that the date is current. A folded or blurry version slows the review rather than speeding it up.

While you wait

Once both files are in, the team reviews them and answers within 27 hours. Keep an eye on your inbox in case one image needs replacing, then check your balance page.

Three papers

Photograph these three things properly

Most rejected uploads come down to glare, cropping or an out-of-date date, and all three are easy to fix.

Photo ID

ConfirmsYour name, face and date of birth

Must showAll four corners, in colour, unedited

Proof of address

ConfirmsWhere you actually live

Must showFull name, address, issue date within date

Payment card image

ConfirmsThe card on your account is yours

Must showCard held by you, last four digits visible

Rejected once, approved on the retry

Your card ran out. Your ID card has gone past its expiry date, so the copy proves nothing today and comes back. Renew the card, then photograph the new one. Use a passport if the renewal takes weeks.

Send something newer. Your utility bill is from last year, so it no longer proves where you live and the address page is refused. Pull a fresh statement from your bank app. Utility bills dated this month work well.

Hold the phone steady. The photo you sent is blurry or cropped, so the checker cannot read the details that matter. Lay the paper flat on a plain table. Fit all four corners inside the frame.

Show us where the money came from

Your money stays yours, but our licence from the Anjouan Offshore Finance Authority obliges us to know where it came from before it sits on the account. Treat the request as routine bookkeeping, never as an accusation.

Depending on your case, the checker may ask for one or more of these.

Recent payslips from your employer
Bank statements for the past months
A tax notice with your name
Sale papers for a property
A statement from your pension fund

When we ask

Know what each request means

You will see which event put your account under review and what the checker needs next.

Before the first payout

Anyone opening an account must be 18 or over, so before your first cash-out we confirm the date on your ID matches what you entered.

Mismatch at the profile

A name spelled differently, a birth date that shifted or an address in the wrong field makes the checker pause, so the file returns for correction.

Whose name is on it?

A card or wallet you have not used before needs an owner check, because the name on it must belong to you.

The first cash-out

Your first payout is the last point where the licence lets us wait, so the whole file must be complete before the money moves.

Certainty first

You have the email open and want the short version

Short replies to the six things players in New Zealand ask once a document request lands.

When do I have to send my documents in?+

The latest point is before your first withdrawal leaves. The casino may also ask sooner, at registration or when you make your first deposit, so keep the three documents somewhere on your phone in case the request arrives early.

My surname changed after I married. Will my ID still be accepted?+

Yes, as long as the link between the two names is visible to the reviewer. Add the marriage certificate or the deed poll paper alongside your photo ID, so the older name on the card and the name on your account can be matched.

Can I take the photos on my phone instead of a scanner?+

Yes, phone photos are fine and often clearer than a flatbed scan. Keep the handset steady, fill the frame with the document, and check the result before sending it rather than after a reviewer has already had to refuse it.

Is my passport safe once I upload it?+

The upload travels over TLS 1.3 encryption and is seen only by staff who handle checks. Ask for a copy or deletion through [email protected] if you want to know what is held on you.

Which regulator stands behind Lizaro Casino and under what number?+

The operator runs on a licence from the Anjouan Offshore Finance Authority, issued to Lizaro Casino LLC under number ALSI-410847. That licence is the reason a check is compulsory rather than a matter of house policy.

Why is the casino asking where my money came from?+

Money-laundering rules attached to the licence make a source of funds review routine, and it says nothing about how you have behaved. A payslip, a bank statement or a sale agreement usually settles it, and the request is the same one every licensed operator must make.