Use this guide the moment you decide to register, or when a sign-up has already stopped partway through.
Four fields decide whether verification passes on the first review.
How long until my documents clear?. Confirm the e-mail link the moment it lands, then log in once with the details you chose at sign-up. Set deposit and loss limits on that first day, or a cooling-off period if you want one, because every safer-play tool is live from the start. Upload your photo ID, proof of address and a card image for checking; the license requires it before any withdrawal. Clearing documents takes about 27 hours on average, so most accounts are ready well before the first payout request.
Gather these five things before you begin, so nothing stalls once the form is open.
Permanent choices at sign-up. Treat the country field and the currency field as permanent, because both decide which payment methods and offers reach your account and neither can simply be toggled later. A second attempt made to fix a wrong choice becomes a duplicate account, and only one account per player is allowed, so it gets closed. A slow minute spent on those two fields is cheaper than the verification mismatch that follows a rushed one. Choosing wrongly is a support question, not a reason for a fresh registration.
Does the mobile session carry over?. Start the registration in the browser on your phone and finish it there, then open the same account on a laptop with nothing more than the e-mail address and password you set. Nothing needs installing: the phone browser and the desktop browser both reach one account, one balance and one set of limits. Check the spelling on a larger screen if a field felt cramped on the phone. Limits set on the phone show up unchanged on the desktop.
Full articleMost sign-up worries disappear once these six conditions are checked against the license.
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Get bonusThe Anjouan license requires identity checks, and Lizaro Casino reviews uploaded documents within about 27 hours.
These six answers settle the doubts that surface once your form is submitted.
Contact the team the moment a field refuses your details rather than retrying the same form. Live chat, e-mail at [email protected] and the phone line on +64 9 898 3688 are all staffed around the clock, so the reply does not wait for office hours.
Pick live chat for a form that freezes or a message you cannot read. Have your e-mail address and the exact wording of any error in front of you, and stay in the window until the agent closes the thread.
Write to [email protected] when an issue needs a screenshot, such as a document the system will not accept. Attach the picture and state your full name as it appears on that document.
Call +64 9 898 3688 if you cannot reach the sign-up page at all or you are locked out of the inbox holding the confirmation. Note the time you tried and any message on screen before you dial.
Most people fear a blocked sign-up means a second account; each stop has one fix.
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